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The Irina Fokina online store offers the most flexible conditions for the return or exchange of goods
- when ordering multiple items, the buyer can return all or part of the merchandise;
- the buyer has the right to reject the ordered products at any time before receiving them and after receiving them, within 7 (seven) days.
- the Buyer has the right to reject the Products ordered at any time before receiving them and after receiving them, within 7 (Seven) days.
1. When returning the Goods (partial return of the Goods) of good quality, the buyer within 5 (Five) calendar days from the date of receipt of the goods by the online store and a written request (required), the cost of the goods is returned in full. In this case, the costs of shipping and returning the Goods (partial return of the Goods) are not compensated. The return of Goods of good quality is carried out at the expense of the Buyer and is organized by him independently.
2. The return of good quality Products is possible subject to the following conditions:
- preserved presentation (original packaging, factory labels, seals);
- the consumer properties of the Goods are preserved;
- the product has no traces of operation (use);
- the merchandise must be clean, without stains;
- availability of documents for the Goods confirming the purchase of the returned Goods.
3. Due to the peculiarities of the distance selling method, the replacement of the Goods can only be carried out after they have been returned and the Goods have been received by the Seller, as well as the Buyer has placed a new Order for a Good. Similary.
4. The product is subject to replacement if it cannot guarantee the performance of its functional qualities. We also refer to goods of inadequate quality as goods that do not correspond to the order: article, color, style, quality, size. Differences in design elements or product design from those stated in the site description are not indicators of a poor quality product.
5. The Buyer has no right to return or exchange the Good Quality Goods specified in the List of Good Quality Non-Food Goods Not Subject to Return or Exchange.
6. To return the Goods, an identity document is required. When refunding funds to a bank card, the credit period depends on the relevant rules of the payment system or the issuing bank.
7. In all other respects that are not specified in the payment and delivery terms, the Buyer is guided by the Offer Agreement.